The paid service fee standards

The paid service fee standards

We provides the paid service for the two cases as follows, you should only charge for the replacement parts and maintenance jobs cost in accordance with The paid service fee standards

Case 1: Non warranty period of equipments.

Case 2: Non warranty items during warranty period.

1. The scope of the paid service

A. Damage is caused due to the improper use by the user, whether during warranty period or not。

B. Damage is caused due to the use of unconformable clamps and moulds to the technical requirements, whether during warranty period or not.

C. Damage is caused due to force majeure or natural disaster

D. Alter the warranty certificate

E. Non warranty period of equipments.

F. Customer required 48 hours on-site emergency maintenance.

2. Fee Standards

A. Travelling expenses, according to the actual ticket prices.

B. Labor costs,50 USD per day for each person.

C. Hotel expenses, 50 USD per day for each person.

D. Replaced spare parts cost, according to Spares price list.

E. 48 hours on-site emergency maintenance, 150 USD once time.

F. Other costs negotiated with customer, such express, freight.

3. Notice for the paid service:

A. All paid services fees is above only, please do not pay unreasonable charge required by maintenance personnels.

B. Please write After-sales Service Evaluation Form seriously, the feedback is very important for improving our service.

Service Promise

We will practice our commitment to customers, and strive to make customers trust of purchase, we guarantee to provide customers needs.

Service Items

Pre-market after-sale technical advisory services

Free technical guidance. Free sample riveting. Free mail specimen.

Two years warranty

Equipment quality issues will be replaced or free maintenance service.

One year free change promise

Free to change brand new same model of equipment within one year if major fault occure under normal operation, the major faults should must be follow warranty terms and conditions.

Whole-life service

Warranty of riveting machine also provide after-sales service, only charge you for service and replacement parts cost.

48 hours on-site emergency maintenance

For purchasing more than 5 sets machines of customers, on-site maintenance services carry out within 48 hours for major problems during the warranty period.(See Instruction Manual).Non- warranty period should charge for the maintenance.

CONTACT US

WUHAN IRIVET MACHINERY CO.,LTD.
No.5 Banqiao South,Lizhi Road,Hongshan District,Wuhan City,Hubei,China Postcode:430065
Hotline: +0086 027 88716898
Fax: +0086 027 88716898
Mobile:+0086 17720555247
Email:irivetmachinery@gmail.com
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